Privacy Policy

This Privacy Policy describes how Foshan Nanhai Hongya Horticulture Supporting Products Co.Ltd (“we,” “us,” or “our”), the operator of the website https://hygreenhousegarden.com (Link) (the “Site”), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hygreenhousegarden.com (Link) (the “Site”) or otherwise communicate with us.

For the purposes of this Privacy Policy, “you” and “your” means you as the user of our Site and our services, whether you are a customer, a website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing our Site, you agree to the collection, use, disclosure, and procedures described in this Privacy Policy. If you do not agree or are not comfortable with any part of this Privacy Policy, you should immediately discontinue use of our Site.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your inquiries or provide our services. We may also collect additional information if you contact us for customer support. In this section, we explain what information we collect and why.

A. Information You Voluntarily Provide to Us

  • Contact and Inquiry Information: Including your name, email address, phone number, company name, and the content of your message when you use our contact forms, inquiry forms, or live chat feature.
  • Order and Service Information: Including information needed to provide you with our products or services, such as your shipping/billing address, payment information, and details about the products or services you are requesting.
  • User-Generated Content: This includes any text or images you upload or submit to us through forms, chat windows, or via email. For example, photos of your garden for consultation, or detailed descriptions in a project inquiry.
  • Promotional and Sweepstakes Data: When you participate in our promotions, contests, or sweepstakes, we collect the information you provide in connection with your entry.

B. Information We Collect Automatically

  • Log Files: Information is automatically collected when you visit the Site, such as your IP address, browser type, Internet service provider, referring/exit pages, date/time stamps, and clickstream data.
  • Cookies and Similar Technologies: We use Cookies, pixels, and other tracking technologies to collect information about your browsing and purchasing behavior. This may include pages you view, links you click, and other actions you take. For more details, please see our “Cookies” section below.
  • Device Information: We collect information about the device you use to access our Site, including the hardware model, operating system, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the personal information we collect for various business purposes, including:

  • To Fulfill Your Requests and Provide Services: To process your inquiries, provide customer support, deliver the products and services you request, and manage your orders.
  • To Communicate with You: To respond to your questions and comments, send you administrative information (e.g., changes to our terms, conditions, and policies), and for other customer service purposes.
  • For Marketing and Advertising: To send you marketing and promotional communications about our products, services, and promotions that we believe may be of interest to you, subject to applicable law. You can opt-out of these communications at any time.
  • To Administer Promotions and Sweepstakes: To operate and manage the promotions and contests you choose to enter, including notifying winners and distributing prizes.
  • To Improve Our Site and Services: To analyze how users interact with our Site, understand user preferences, and improve the quality and design of our Site and services.
  • For Security and Fraud Prevention: To protect our Site, our business, and our users from fraud, security threats, and other malicious activity.
  • For Legal and Compliance Reasons: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your personal information in the following circumstances:

  • Service Providers: We share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
  • Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the new entity as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
  • With Your Consent: We may share your information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences or filling in forms.
  • Performance and Analytics Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular.
  • Functionality Cookies: These enable the website to provide enhanced functionality and personalization.
  • Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. You can also manage your cookie preferences through our cookie consent banner, if available.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. The retention period will depend on the type of data and the purpose for which we are processing it.

6. How We Protect Your Information

We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

Our company is based in China, but our Site operates globally. Your personal information may be processed and stored in facilities located in countries outside of your own, including China and other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Access and Portability: The right to request access to and receive a copy of the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: The right to request the deletion of your personal information.
  • Restriction and Objection: The right to object to our processing of your personal information or to request that we restrict our processing.
  • Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
  • Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any marketing email we send you.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy. We will respond to your request in accordance with applicable law.

9. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Foshan Nanhai Hongya Horticulture Supporting Products Co.Ltd or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The “Hongya” name and logo, and all related product and service names, design marks, and slogans are the trademarks or service marks of our company. You are not permitted to use any of the aforementioned without our prior written consent.

10. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your data protection rights, please do not hesitate to contact us: